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Braintree: 01376 343 777
Takeley: 01279 873 050
Associated office Park Lane, London: 0207 409 8488

This is the privacy notice of Taylor Milburn Ltd. In this document, “we” or “our” or “us” refers to Taylor Milburn Ltd.
Our company registration number 7885154 registered in England.
Our registered office is at Turnpike House 1208-1210 London Road, Leigh On Sea SS9 2UA

This notice lays out our policy in relation to information that we may record about you. It covers both information that may and may not identify you.
Our foremost concern is the protection of your privacy and confidentiality. We understand all users of this web site are rightly concerned about how their data will be used and that data should not be used for any purpose unintended by them, and will not accidentally fall into the hands of any third party without express permission.

Our policy is very specific and complies with UK legislation. If you think our policy falls short in any way of expectation or that we are failing to abide by policy then please inform us at your earliest convenience. It is however with regret that if you are unhappy with any points detailed below then your only recourse to action will be to log off our web site immediately.

Without exception; other than as set out below; we will not share, sell or disclose to any third party, personally identifiable information collected on this site.

Information that we may collect from you; either through our web site or because you give it to us in some other way; and why it is necessary to collect this is as follows: -

1. Basic identification and contact information, such as your name and contact details.
This information is used:
1.1 to provide you with the services request by you;
1.2 for verifying your identity for security  and legislative purposes;
1.3 for marketing of services and products;
1.4 Information which will not identify any individual may be used in general ways by us and/or third parties, to provide class information, for example relating to demographics or usage of a particular page or service.

2. Market place information
When we obtain information from you specifically to enable you to use or purchase a service offered on our web site by some other person, it is assumed that in giving this information, you are also giving us permission to pass it on to the relevant person(s).

3. Domain names and e-mail address are recognised by our servers and pages visited by you are recorded. Under no circumstances will we divulge your e-mail address to any person who is not an employee or contractor of ours and who does not need to know, either generally or specifically. This information is used:
3.1 in correspondence with you or in dealings with you
3.2 in a collective way but not referable to any individual in particular, for the purposes of quality control and site improvement
3.3 to send news about the services you have contracted to us
3.4 to tell you about our other services or the services related web sites

4. Information posted on our website by you
Information you may send to us in posting on forums or blogs may be stored on our servers. We do not specifically use this information except to enable it to be read by others, but; as detailed in our terms and conditions; we reserve the right to use this information any way we choose.

5. Website usage
We may use software embedded in our website to correlate information about pages viewed, path used to reach said page, what you do when you visit the page. Additionally we may record length of time you remain on the page and how we perform in relation to providing content to you.

6. Financial information specifically relating to credit cards
This information will never be taken by us either through our website or otherwise. At the point of any payment by you, you will be transferred to a secure page on a third party website of such as PayPal or Moneybookers or some other industry recognised secure payment service provider.  To be very clear Taylor Milburn staff and/or contractors will not have access to this information.

7. Trust marks
Although many companies offer certification to site visitors that their sites provide high levels of security as we do not handle credit card information we therefore do not subscribe to any such schemes. However, you may wish to assess this notice to better judge that your privacy is taken seriously.

8. Financial information in relation to direct debits or credit cards
Where you agree to set up a direct debit arrangement, this information given to us will be provided to our own bank NatWest for secure processing according to our instructions.

9. Credit referencing
To assist in combating fraud, we will share information with credit reference agencies so far as it relates to clients or customers who instruct their credit card issuer to cancel payment to us without having first provided an acceptable reason to us and given us the opportunity to refund their money.

10. Business and personal information
This will include; but is not limited to; all information given to us in the course of our business relationship with you, such as information you may give us in your capacity as our client. We will undertake to preserve as such the confidentiality of the information and of the terms of our relationship. Information will not be used for any other purpose and we expect you to reciprocate this policy.
We will keep information which forms part of our business record for a minimum of six years. This length of time we deem necessary because we may need it in some way to support a claim or defend ourselves in court. Additionally this is also the period that HMRC stipulate.

11. Third party advertising
Third parties may from time to time advertise on our web site. In doing so, these parties; their agents or other companies working for them; may use technology that automatically collects an IP address when advertisements that appears on our site are sent to a browser. They may also use other technology such as cookies or JavaScript to personalise the content of, and to measure the performance of their adverts. As we have no control over these technologies nor the data that these parties obtain, this privacy notice therefore does not cover third parties’ practices.

12. Cookies
Cookies are small text files placed on a computer hard drive through a web browser when web sites are visited. Cookies are widely used to make web sites work more efficiently and provide invaluable information to web site proprietor.
As with all other users of cookies, we may request the return of information from your computer when your browser requests a web page from our server. Cookies enable our web server to identify you to us, and to track your actions and the pages you visit while you use our website. The cookies we use may last for a single visit to our site (they are deleted from your computer when you close your browser), or may remain on your computer until you delete them or until a defined period of time has passed.
Although you browser software has the capability to disable cookies, we recommend that you allow the use of cookies in order to take advantage of the all features of our website that rely on their use. If you prevent their use, you will not be able to use all the functionality of our website. Here are the ways we may use cookies: -
12.1 to record whether you have accepted the use of cookies on our web site. This is a legal requirement and if you have chosen not to accept cookies, we will of course not use cookies for your visit
12.2 to enable essential components of our web site to operate for you
12.3 to operate the content management system
12.4 to operate online notification forms when you contact us for any reason. This cookie is set up when you access our web site but deleted when you exit your browser
12.5 to enhance the security on our contact form. This cookie is deleted when you exit your browser
12.6 to gather website management information about how visitors use our site. This data is used to enhance customer experience of the site and allows us to increase sales. This cookie collects information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from, and the pages they visited
12.7 to record that a user has viewed a webcast. It collects information in an anonymous form. This cookie is deleted when you exit your browser
12.8 to record your activity during a web cast. For example, as to whether you have asked a question or provided an opinion by ticking a box. This information is retained so that we can serve your information to you when you return to the site. This cookie will record an anonymous ID for each user, but it will not use the information for any other purpose. This cookie lasts for a period of time after which it will be deleted automatically
12.9 to store your personal information so that you do not have to provide it afresh when you visit the site next time. This cookie lasts for a period of time after which it deletes automatically
12.10 to enable you to watch videos we may; from time to time; place on YouTube. YouTube will not store personally identifiable cookie information when privacy enhanced mode is selected

13. Calling our office
When you telephone our office(s), we may collect Calling Line Identification (CLI) information. We do this to improve the efficiency and effectiveness of our help line

14. Sending a message to our support system
When you send a message, we collect the data given to us in that message to enable us to obtain confirmation that you are entitled to receive the relevant information and to provide to you the information requested. We record your request and our reply in order to increase our efficiency. Additionally we may keep some personally identifiable information associated with your message, such as your name or email address.

15. Complaints
Should we receive a complaint, we will record all the information you give to us. We will use this information to resolve the complaint. Where the complaint requires us to contact another person or organisation, we may deem it necessary to provide some of the information contained in the complaint. We aim to do this only s necessary, but it is a matter for our sole discretion as to whether we do give information and what that information will be.
We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.

16. Third party content
Our web site is a publishing medium and as such anyone may register and publish information about themselves or other people. Furthermore we do not moderate or control what is posted. If you complain about any of the content on our web site, we shall investigate your complaint. If justified, we will remove it while we investigate, however as freedom of speech is everyone’s fundamental right, we will make a judgement as to whose right will be obstructed. If we think your complaint is vexatious and/or without any basis, we shall not correspond with you about it.

17. Job applications and employment
Where you send information to us in relation to a job application, we may at our discretion keep the data for up to three years in case we decide to contact you at a later date.
If we employ you, we will collect information about you and your work from time to time throughout the period of your employment. This information will be used only for purposes directly relevant to your employment. After your employment has ended, we will keep your file for six years before destroying it.

18. Content provide to us by you
If you provide information to us with a view to it being read, copied, downloaded or used by other people, we will not accept responsibility for what this third party may or may not do with it. It is your responsibility to satisfy yourself about the privacy level of every person who may see your information. When information may available for all to see you have no control whatsoever as to how it is used.

19. Marketing information
With your permission we may pass on your email address and name to selected associates whom we consider may provide services or products you would find useful. You may opt out of this service at any time by instructing us at
info@taylormilburn.co.uk

20. Information obtained from third parties
Although we will not disclose your personal information to a third party (except where previously laid out in this notice), we may receive data indirectly made up from your personal information, from services such as Google Analytics. No such information is identifiable to you.

21. Affiliates
This is information you may give us in your capacity as an affiliate of us or a customer or client of ours. Such information will be retained for business use only. We will undertake to preserve the confidentiality of the information and not use it for any other purpose. We expect you as an affiliate to agree to reciprocate this policy. As an exception to this, we have the right to disclose your first name and URL of your affiliate connection to other affiliates and to any other person or organisation, on and off site. The reason is solely to enable us to mention winners and others whose performance as an affiliate is in some way outstanding.

22. Disclosure to Government and their agencies. We may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.

23. At any time you may review and/or update your personally identifiable information that we hold about you, by contacting us at the address detailed below. To better safeguard your information, we will also take reasonable steps to verify your identity before granting subject access requests or making corrections to your information. An administration fee of £10 may be levied by us

24. Sale of your personal information
Except as specified above, we will not rent, sell or otherwise disclose information about you to any other person outside of our business remit

25. Data may be “processed” outside the UK
Our website is hosted in the EU. We may from time to time outsource services to countries outside the EU. Accordingly data obtained within the UK may be “processed” outside the UK and data obtained in any other country may be processed within or outside that country.

26. Compliance with the law
Our confidentiality policy complies with the law of every jurisdiction in which we aim to do business. However, should you feel we have failed to satisfy UK law please talk to us in the first instance, but ultimately it is your choice as to whether you wish to continue using our website

27. Removal of your information
If you wish us to remove personally identifiable information from our web site, you may contact us at
info@taylormilburn.co.uk or write to Data Controller, Taylor Milburn Ltd, 90 High Street, Braintree, Essex CM7 1JP. To better safeguard your information, we will also take reasonable steps to verify your identity before granting access or making corrections to your information.